Return Guide

Last updated: March 03, 2021

DigiExpert.store offers returns for most items within 14 days of receipt of delivery. You can use this page to learn how to make an RMA request and return goods. Most items sold on DigiExpert.store follow our general return policies, but some products have different policies or requirements associated with them. Detailed Returns and Warranty policy can be found from our Returns & Warranty policy page.

How to return within 14 day from the purchase date

If you would like to cancel the purchase and return your item, please fill the Contact Us form:

Please fill in the following:

  • Name

  • Email address

  • Subject: Please select “Return request (RMA)” from the drop-down list

  • Tick box: Please tick box either “Return within 14 days from the purchase date” or “Return within 14 days from the purchase date”

  • Reason: Reason why you are returning the item, please see the guide

  • Order ID

  • Your Message

After we have received your return request we will generate an RMA number and send you a link for generating your free return label.

How to return Defective Items After 14 Days (Manufacturer warranty and seller legal guarantee)

In case the product is faulty or doesn’t look or work as advertised. Please make the warranty request (RMA) directly to the manufacturer. In case you are not sure how to contact the manufacturer you can contact us for help:

In case the goods are eligible for a seller legal guarantee according to EU directive and if the manufacturer is not able to help with the issue we can either give a price reduction or you can return the faulty product to us and we will give you a full refund.

We always advise customers to contact the manufacturer first for commercial guarantee warranty replacement or repair. It is always easier and faster if it is possible to be in direct contact with the manufacturer as in most cases the manufacturers are able to replace or repair the faulty product.

Please note that every returned item gets inspected and the manufacturer warranty and seller legal guarantee does not apply to damages caused by the following:

  • Negligence
  • Abuse
  • Misuse
  • Accident
  • Modification
  • Tamepring
  • Alteration
  • Faulty installation
  • Static electricity
  • Thunder Storms
  • Computer virus
  • Physical damages
  • Erroneous usage or installation
  • Moisture
  • Overclocking
  • Loss of electric power supply
  • Installation of software, bios updates, or firmware updates

How to choose correct return reason

  • No longer needed: You changed your mind and don’t want the item anymore.
  • Bought by mistake: You accidentally hit the Place Order button or forgot to delete an item from your cart before checking out.
  • Better price available: You find the same thing at, say, Amazon for less than what you paid for it at DigiExpert.store.
  • Inaccurate website description: Example: The photo shows a Yellow, but the item is a blue. Similar to but different from “Wrong item was sent”.
  • Item defective or doesn’t work: Could be that it’s broken or simply doesn’t do what it’s designed to do (for example, the electronic device won’t turn on).
  • Product damaged, but shipping box OK: The box isn’t dented, cut, or scratched, but the item inside has cosmetic or mechanical damage.
  • Item arrived too late: The item was delivered past the guaranteed delivery and missed, for example, a birthday.
  • Missing or broken parts: Similar to “Item was defective or doesn’t work” but applies not to the item itself but the attachments, etc. that come with it.
  • Product and shipping box both damaged: Somewhere between being boxed up and arriving at your door, the package was mishandled, and the product arrives broken.
  • Wrong item was sent: If you received a completely different item, not just that the size, shape, or color wasn’t what you selected (see “Inaccurate website description”).
  • Received extra item I didn’t buy: Something extra got packaged with your order, and you feel obliged to return it.
  • Didn’t approve purchase: Someone, either in your family (a child, a spouse) or a friend (say, one on whose computer you logged into Amazon and forgot to log out) ordered something and you got charged.